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123 Street Avenue, City Town, 99999

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Customer Care

Frequently Asked Questions

 

Where are you located?  

We are currently living abroad in Tel Aviv through the summer of 2015.  We'll then relocate to Houston, Texas when we get back stateside.  I work with photography clients in both Texas and Louisiana, and I work with calligraphy clients worldwide. 

Do you offer custom design? 

During our time abroad, I'm accepting a limited amount of custom work based on the project.  If you are interested, please fill out the form on the contact page with details.  

I'm interested in wholesale.  How do I contact you? 

Thank you so much for your interest!  I hope to have my wholesale information set up by the time we return home this summer.

I've seen other quotes you've created before.  Will you be adding more designs and products to the shop? 

Yes!  As a small start up we have chosen our very favorites to offer as we get started on this new venture.  As our little store grows we will slowly add more products into the shop.  In the meantime, we hope you enjoy perusing through what we currently offer.


Shipping & Returns

We currently ship to all states in the continental US via USPS First Class Mail.  Orders are typically processed within 3 business days.  Because our products are handmade and not mass produced, there are times that we need to restock. In such a case, you can expect your order to arrive 2 to 3 weeks from date of purchase.  You will receive an email confirming shipment.  

Please note, once an item has shipped Maison Everett is not responsible for lost or damaged packages.

Due to the custom nature of our products, all sales are final; however, we will accept unworn and unused items in all original packaging for a size exchange only (of the same item).  The items must be returned within 7 days from date of original shipment from our shop.  Please contact us to let us know if you'll be making a return. Customer is responsible for all shipping costs.  Maison Everett is not responsible for lost or damaged packages.

If we send you the wrong item or size, contact us and we'll happily get your order corrected for you!